Refund policy

Cancellation policy

Please note that third-party products (or products from other brands) offered on this website that have undergone a finishing process cannot be returned and/or exchanged.

This also applies to custom-made items that are not offered on this website but have been personalized in some way. These are also excluded from return and/or exchange.

(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)

For all other individual custom-made products the following applies:

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Julien Medrow, Zur Woy 16a, 46509 Xanten, Germany, jules.customss@googlemail.com, telephone: 0159 12345) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample cancellation form (If you want to cancel the contract, please fill out this form and send it back.) – To Julien Medrow, Zur Woy 16a, 46509 Xanten, Germany, jules.customss@googlemail.com – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) – Ordered on (*)/received on (*) – Name of the consumer(s) – address of the consumer(s) – Signature of the consumer(s) (only if notification is on paper) – Date (*) Delete as appropriate.

Special Notes

If you finance this contract with a loan and later revoke it, you are no longer bound to the loan agreement, provided that both contracts form an economic unit. This is particularly the case if we are also your lender or if your lender uses our cooperation to finance it. If the loan has already been paid to us when the revocation takes effect, your lender will assume our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives).

If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.